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Frequently Asked Questions

Q: What is a Preferred Provider Organization (PPO)?

A: A Preferred Provider Organization (PPO) is a company that contracts with healthcare providers for predetermined rates on their services in exchange for access to the company's members. Members typically have their choice of providers, but receive a higher benefit level when using PPO network providers.

Q: How can I find out if my provider is in the NovaNet network?

A: Simply click on Find A Provider to search our network. You can also download a directory here based on your search criteria.

Q: How can I get my provider into the NovaNet network?

A: Simply click on Nominate A Provider and complete the online request form.

Q: What if I visit a provider that is not "in network?"

A: You may receive a lower level of coverage depending on your health benefit provisions. Contact your health benefit administrator for more information.

Q: Are referrals necessary?

A: In most cases, no. However, some care may require a referral or precertification before delivery. Contact your health benefit administrator for more information.

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